The theme for the the UTI at the North Carolina A&T State University (NCA&TSU) is increasing research and professional development among diverse populations to improve transportation performance through the use of innovative management techniques and advanced technologies in small urban and rural areas.

Frontline Sales & Leadership Program - Link

The terms frontline employee, customer contact employee, and customer-facing employee are used interchangeably to represent a broad range of jobs across industries where these boundary-spanners are influential in shaping perceptions of the company and ultimately its profitability through customer interaction. A customer’s interaction with a frontline employee has been described as the “moment of truth” at which customer satisfaction, retention, and loyalty is often defined.

Customer Relationship Marketing & Management- Link

The term customer relationship marketing and management (CRM&M) refers to the philosophy, strategies, and processes that organizations are applying to acquire customers and retain long-term, mutually beneficial and profitable exchange. It involves managing detailed information about individual customers and carefully managing customer “touch-points” in order to deliver superior customer value and maximize customer satisfaction and loyalty.

Interdisciplinary Center for Entrepreneurship & E-Business - Link

The ICEEB offers a variety of programs to help students explore and experience entrepreneurship.  Students can take entrepreneurial courses to earn a Certificate in Entrepreneurship.  The ICEEB matches students with successful entrepreneurs to provide hands-on experiential learning opportunities such as the Entrepreneurial Scholars Program, Mentoring, and the E-Lab Course.

Writing Center - Link

The Writing Center provides tutoring, coaching, and feedback to students seeking help with business correspondence, reports, research papers, article summaries, resumes , letters of application, and documentation.